FAQ & troubleshooting

Tarz theme documentation · Updated August 2026

Fonts look like the system default

Choose your families in Theme settings → Typography. No font loads before you select it — that is how the store stays fast.

The countdown is not showing

A countdown in "Fixed date" mode — the product countdown's default — renders only while its end date is in the future: set an upcoming date and time in the block's settings (the announcement-bar countdown works the same way). Once the date passes it hides instead of restarting: no fake deadlines. The optional "Evergreen (session)" mode and the cart's "Reservation timer" are session-based and always render.

The stock indicator is not showing

The indicator reads real inventory. Make sure quantity tracking is enabled for the product, "Continue selling when out of stock" is turned off, and the stock level is between 1 and the "Alert threshold" you set — when there is nothing honest to say, it says nothing.

Colour swatches are missing from filters

Complete the colour taxonomy linking, enable swatch display on the Colour filter in Search & Discovery, then allow 24–48 hours for re-indexing. Details in the Collections & filters guide.

Images look soft or heavy

Most image sections have their own "Image size" dropdown (Small to Extra large, usually with an "Adapt to image" option) — pick the size that matches the section's layout instead of loading a full-resolution image into a narrow column. Sections without the dropdown size their images through existing controls such as "Image width", "Image aspect ratio", or height.

Where do I find my theme version?

Shown under the theme name at Online Store → Themes.

Still stuck? Reach us through the support form — we reply within 2 business days.